Refund and Cancellation Policy

Effective date: July 18, 2026

Alaska NTTF is a digital product delivered electronically. This Policy explains how refund and cancellation requests are handled by H3D_ARTS LTDA, CNPJ 63.704.322/0001-31, trading as H3D_Arts.

Nothing in this Policy limits consumer rights that cannot legally be waived. Where a Merchant of Record processes the purchase, that provider may approve or issue a refund under its own purchaser terms, fraud controls, or legal obligations.

1. Before purchasing

Please review the Product description, supported game version, required DLC, beta status, installation instructions, and system requirements before purchasing. The Product requires a legally licensed copy of the compatible base game and any DLC listed on the Product page. The base game and required DLC are sold separately and are not included.

2. General digital-product rule

Except where required by applicable law or approved by the applicable Merchant of Record, digital-product sales are generally final after the Product or download access has been delivered.

Accessing or downloading the Product does not remove any mandatory right that applicable law does not allow the customer to waive.

3. Requests we will review

We will review requests involving:

  • an accidental duplicate purchase of the same Product;
  • successful payment without delivery of Product access;
  • a reproducible material defect in the Product that prevents its intended use on a supported configuration and cannot be resolved after reasonable troubleshooting;
  • an incorrect Product description or materially missing advertised functionality;
  • a transaction reported as unauthorized, subject to verification by the payment provider;
  • a cancellation or withdrawal right required by applicable law;
  • a refund approved by FastSpring or another applicable Merchant of Record.

4. Situations that normally do not justify a refund

Unless required by law or approved by the Merchant of Record, a refund will normally not be provided solely because of:

  • failure to review published compatibility or DLC requirements;
  • use with an unsupported or outdated game version;
  • incorrect installation or failure to follow instructions;
  • conflict with another mod, customer modification, unsupported software, or unsupported hardware;
  • a third-party game or DLC update that temporarily affects compatibility while a supported Product is being investigated;
  • dissatisfaction based only on personal preference after access or download;
  • suspension or termination resulting from a reasonably established material license violation, fraud, account sharing, or unauthorized distribution.

5. How to request assistance or a refund

Email contact@h3darts.com with:

  • the purchasing email address;
  • order reference;
  • date of purchase;
  • reason for the request;
  • relevant screenshots, game logs, or error details for technical issues.

Do not send passwords or complete card numbers.

We will acknowledge a complete request within five business days and may request additional information reasonably necessary to investigate it.

For a purchase processed by FastSpring, the request may also be handled through FastSpring Buyer Support. FastSpring, as Merchant of Record, retains authority over refunds it processes.

6. Approved refunds

Approved refunds are returned through the original payment method where possible. Processing and settlement time depend on the payment provider, bank, currency, and country. Product access and the associated license may be revoked after a full refund.

7. Chargebacks and payment disputes

Customers are encouraged to contact us before starting a payment dispute so that delivery or technical problems can be investigated. This does not prevent a customer from exercising lawful rights with a bank, payment provider, or consumer authority.

Fraudulent or abusive payment disputes may result in temporary account restriction while the matter is investigated.